Caiman® tools are available through authorized distributors. Please contact us for nearest distributor. Direct purchase from our website is possible if distributor cannot be located in reasonable distance. Terms: CIA(cash in advance) or credit card payment Returns: We guarantee your satisfaction. If you wish to return, please contact us within 5 days after receipt of the shipment for RA (return authorization) number All returns must be freight prepaid with RA number written on the package. The product must be in original package and in new condition. There will be 15% restocking charge. If we made wrong shipment, we will pay return freight for exchange. Warranty: Caiman® tools are warranted against defects in manufacturing process only. Each and every job is unique. It is user’s responsibility to determine proper application and selection of tools. Primax Diamond Tool is not responsible for improper selection of tools, misuse of any kind or malfunctions resulted from improper power tool selection or condition or attachment.